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P 0808 178 1650 (free form a BT land line) or 0333 0142 970 (from a mobile phone)
Studio 3.2, Power Road Studios, 114 Power Rd, London, W45PY

Warranty Information

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You can register your purchase online.

Sage's Warranty Policy

Please retain your Guarantee card and the Purchase Receipt as proof of purchase in order for your guarantee to be valid. These documents must be presented in the event of making a claim under the terms of the Sage Replacement Guarantee. If the appliance was received as a gift please mark the Guarantee “Gift” and insert against “Date of Purchase”, the date on which the appliance was received.

Sage guarantees all products against defects caused by faulty workmanship and materials for a minimum of twelve months domestic use, scroll down to see a list of products with an Extended Warranty.

During this guarantee period Sage will REPLACE any defective product. However, if the product includes a number of accessories, only the defective part or accessory will be replaced. Sage reserves the right to make minor adjustments instead of replacing the product or accessory. Packaging, instructions, recipes etc. will not be replaced unless faulty.

Subject to your statutory rights as to the merchantable quality of the product or accessory. In the event of a product or accessory being replaced during the guarantee, the guarantee on the replacement will expire at the original date, i.e., 12 months from the original purchase date.

This guarantee excludes defects caused by the product not being used in accordance with instructions, accidental damage, misuse or being tampered with by unauthorised persons. The replacement guarantee also excludes breakages and consumable items such as kneading blade and pan.

If failure or fault occurs, please call our Customer Service Centre on 0808 178 1650 (free form a BT land line) or 0333 0142 970 (from a mobile phone)

1 Year Replacement Guarantee

  • BTM800UK - The Tea Maker
  • BKE820UK - The Smart Kettle
  • BKE590UK - The Soft Open Kettle
  • BKE395UK - The Compact Kettle Glass
  • BRC600UK - The Multi Cooker
  • BSB500UK - The Control Grip All in One
  • BDF500UK - The Smart Fryer

2 Year Repair or Replacement Guarantee

  • BCI600UK - The Smart Scoop
  • BES870UK - The Barista Express
  • BTA840UK - The Smart Toast 4 Slice
  • BTA830UK - The Smart Toast 4 Slice Long Slot
  • BTA820UK - The Smart Toast 2 Slice
  • BBL605UK - The Kinetix Control
  • BES920UK - The Dual Boiler
  • BCG800UK - The Smart Grinder
  • BCG820UK - The Smart Grinder Pro
  • BES980UK - The Oracle
  • BWM620UK - The Smart Waffle
  • BMO734UK - The Quick Touch Microwave

2 Year Repair or Replacement (5 Year Motor Repair) Guarantee

  • BJE820UK - The Nutri Juicer Pro
  • BJE520UK - The Nutri Juicer Plus
  • BJE410UK - The Nutri Juicer
  • 800CPUK - The Citrus Press
  • BEM800UK - The Scraper Mixer Pro

2 Year Repair or Replacement (25 Year Motor Repair) Guarantee

  • BFP800UK - The Kitchen Wizz Pro

7 Year Repair or Replacement Guarantee

  • BBL910UK - The Boss Blender